Customer Service
Hey There 👋🏽Heads up!
Need help? We will call you up!
Our Customer Support team are on hand to help with any queries. Add your mobile number and we will call you back. (This service operates 08:00 - 23:59hrs 7 days per week)
Reach us on
Contact Us
Customer Support Contact Number
+256 3263 21100
Customer Care E-mail
Office hours 8:00 am until 12:00 Mid Night
FAQ
How do I create an account?
Visit the Registration Page.
Enter your phone number.
Set a 4-digit password (PIN).
Add your NIN, passport OR refugee card (not mandatory).
Make a deposit to activate your account and start betting.
How do I reset my password?
Go to the Login page.
Click SMS OTP.
Enter your registered phone number.
You will receive a temporary PIN by SMS.
Enter the PIN and set a new 4-digit password.
I did not receive my password. What should I do?
Dial *196# and allow all SMS messages.
Try resetting your password again.
Make sure you did not block SMS notifications.
If the issue continues, please CONTACT US.
How do I deposit using MTN Mobile Money?
Log in to your account.
Click Deposit.
Enter amount (Min: UGX 500 | Max: UGX 4,000,000).
Approve the payment using your Mobile Money PIN.
Your account will be credited instantly.
How do I deposit using Airtel Money?
Log in.
Click Deposit.
Enter amount (UGX 1,000,000 – 4,000,000).
Approve using your Airtel Money PIN.
Funds will reflect instantly.
How do I deposit using Airtel Merchant Code?
Dial *185#.
Select Pay Bill → Others.
Enter Business Number: 555881.
Enter amount (Minimum UGX 1,000).
Use your phone number as reference.
Confirm with PIN.
Why is my deposit not reflecting?
Make sure you used your registered phone number.
Sometimes network delays happen.
If delayed for more than 10 minutes, please CONTACT US.
How do I withdraw money?
Log in.
Click your profile icon.
Click Withdraw.
Enter amount (UGX 2,000 – 4,000,000).
Confirm.
Withdrawals are processed instantly.
Why is my withdrawal delayed?
Withdrawals are instant.Delays are usually caused by telecom network issues.
If delayed, please CONTACT US.
How do I play casino games?
Log in.
Click Casino.
Choose a game.
Select Free Play (practice) or Play Now (real money).
Enter stake and spin.
How can I learn to play casino for free?
Click Casino.
Select a game.
Choose Free Play.
Note: Winnings from Free Play are not withdrawable.
How does the Welcome Offer work?
For new customers only.
Get free spins within 48 hours.
You will receive SMS notification.
Spins expire after 3 days.
All terms and conditions can be found here.
How do I download the app?
Go to this page
Click the App Download link.
Download the APK file.
Allow installation from unknown sources.
Install the app.
How can I contact support?
Email: help@bongobongo.ug
Call: 256 326321100
Visit our office:Plot 3-5, Nakawa Business Park6th Floor, Block B - Kampala, Uganda
You can also contact us via social media.